Call Center Services for Helping Your Credit Union to be #AlwaysLIVE

CU Insurance Solutions is partnered with Lending Solutions Incorporated (LSI), an innovative company helping credit unions grow their loan volume while serving their members more efficiently.  LSI provides customized “#AlwaysLIVE” programs that act as an extension of your credit union by serving your members beyond traditional business hours to stay competitive in today’s demanding service environment.

With consumer debt set to reach $4 trillion by the end of the year, members today are more stressed about their personal finances than ever. When people are stressed, they want to connect with someone LIVE to ask questions, reduce their fear and celebrate their Key Life Moments.  Even today’s “Digital Native” segment of members wants to connect with someone LIVE to talk about rates and programs when filling out a loan application.

Being #AlwaysLIVE with LSI can enable credit unions to engage, connect and convert more of your in-market members, as well as provide Remarkable Service for account inquiries, outbound campaigns and collections.  In today’s time-starved world, LSI’s solutions enable you to connect your members with a warm and friendly voice any time of day and anywhere your members may be.


Consumer Lending

  • #AlwaysLIVE loan processing and underwriting
  • Decisions provided while the member is on the phone
  • LSI interfaces with many leading data processors
  • Cross-selling

Debt Management

  • #AlwaysLIVE outbound calling
  • Payment Reminder proactive for under 30 days
  • Debt Collection for between 30 and 120 days
  • Updates provided to client’s database

Mortgage Lending

  • #AlwaysLIVE service
  • Member access by phone or internet
  • Member needs analysis consultation
  • Third party platform support
  • Variable service level options

Member Service

  • #AlwaysLIVE and WebChat service
  • New member application processing
  • Core connections with API
  • Disaster recovery and business continuity
  • Cross-selling of lending and deposit products

Digital Lending

  • #AlwaysLIVE service
  • Proprietary WebReach service
  • Automated decisions
  • Underwriting on non-automated decisions
  • Mobile application
  • Network of data-processing interfaces

Outbound Campaigns

  • #AlwaysLIVE service
  • Micro loan
  • New member welcome
  • Back-to-School
  • Credit card
  • Holiday loans
  • Credit card activation
  • Mortgage loan
  • Auto loan
  • Member referral
  • Member surveys
  • Refinance

Indirect Underwriting

  • #AlwaysLIVE service
  • Third party indirect lending platforms
  • Decisions based upon client guidelines
  • Competitive response times for dealers

For more information, contact CU Insurance Solutions Executive VP, Tim Dalton, at or complete the contact form below.

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